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Delivery Policy

  1. Taiwan Delivery Methods
    • Delivery Services
      • Home Delivery: HCT Logistics  (Taiwan Main Island)
      • Convenience Stores: 7-11, Family Mart (Taiwan Main Island, Outlying Islands)
    • Delivery Times/Regions
      • Home Delivery: 2-3 days
      • Convenience Store Pickup Service: 4-6 days
    • Delivery Details:
      • Items in stock will be shipped within 1-2 business days of the order being placed (excluding the day the order is placed).
      • The maximum wait time for pre-order items is 180 days. Please make sure you are comfortable with this wait time before placing an order.
      • In the event of raw materials shortages, fabric color differences, etc., the order may be canceled and a full refund will be issued.
      • Delivery is available Monday to Saturday 10:00 - 18:00 (GMT+8).
      • Delivery may be delayed if a large number of orders are placed during holiday periods or due to unavoidable natural disasters.
      • If you select [Convenience Store Pickup Service]: Please check the delivery SMS and pick up your items within 7 days of delivery. The buyer is responsible for all shipping charges if the item is returned due to non-pickup.
  2. International Delivery
    • Delivery Services
      • Home Delivery: International Home Delivery
    • Delivery Times/Regions
      • Home Delivery
        • Available Regions: Hong Kong, Singapore, Malaysia, United States, Macau, Philippines, China, Japan, Australia, Vietnam, Canada, South Korea, United Kingdom, Germany, France, Thailand, Indonesia.
        • Delivery Time: Varies by region
    • Delivery Details:
      • Delivery time is approximately 5-14 business days, with possible delays during holiday periods.
      • The maximum wait time for pre-order items is 180 days. Please make sure you are comfortable with this wait time before placing an order.
      • In the event of raw materials shortages, fabric color differences, etc., the order may be canceled and a full refund will be issued.
      • Due to different regulations in each country, the recipient will be responsible for any import duties, taxes and other fees upon receipt of the item. Some items may have delivery or customs clearance issues, so it is recommended that you check with your country's customs agency to confirm that the item can be delivered to the intended country before placing an order. In addition, except for defective items, we do not accept returns or exchanges for international orders. Thank you for your patience and understanding.
      • International shipping charges are based on either the "weight" or "volume" of the package, and the higher of the two will be charged by the shipping system. Please make sure you are aware of this before purchasing any large items.
      • International orders will not be refunded if the delivery information is incorrect or if the recipient of the package cannot be contacted within 15 days of arrival in the destination country.
      • Item prices and shipping charges are calculated in New Taiwan Dollars.
      • According to Chinese import regulations, the total price of a single order of personal items shipped to China must be within RMB 800. If the total price exceeds this amount, the order will be split up and shipped separately.